Built for UK social & supported housing
Social housing management, all in one place
Properties, repairs, compliance, rent and residents — Residence360 brings your whole housing operation into a single, secure system, so nothing slips and everything is ready for the regulator.
Awaab’s Law ready · TSM-ready · UK-GDPR compliant · Tamper-evident audit trail
Your dashboard — what needs attention, first thing
Updated in real time
Stock compliance
94%
across all certificates
Occupancy
97%
units let
Open repairs
23
3 past target
Rent arrears
£18.4k
31 tenancies
Overdue tasks
5
need action
Needs attention
- Maple Court — EICR certificateExpired
- Complaint CMP-2026-014 — responseOverdue
- Damp & mould case — make-safeDue in 2 days
- 12 High Street — Fire risk assessmentDue soon
Compliance you can see at a glance
Gas, electrical, fire, EPC and smoke/CO across your whole stock — live, colour-coded, and never out of date because nothing is calculated overnight.
Repairs residents can raise themselves
Give tenants a secure portal to report repairs on their own home and follow progress, while your team triages everything from one queue.
Audit-ready by design
Every change is recorded in a tamper-evident audit trail, and every organisation's data is isolated at the database level. Regulator-ready as standard.
Everything a housing team needs — joined up
One system instead of spreadsheets and disconnected tools, with the regulatory work built in rather than bolted on.
Built for UK social housing
Properties, units, tenancies, rent and residents modelled the way housing teams actually work.
Awaab's Law ready
A dedicated damp-and-mould module with the statutory investigation and make-safe timescales built in.
Tenant Satisfaction Measures
Run the annual TSM survey, capture responses and report on the measures that matter.
Rent & arrears
Track rent accounts, balances and aged arrears, with the cases that need attention surfaced first.
Provider delegation
Bring your care and support providers in safely — scoped to only the homes assigned to them.
Reporting that's ready to send
Compliance, repairs, voids, complaints and more — exportable to CSV, Excel and PDF.
How it works
Four steps from sign-up to regulator-ready.
Bring in your stock
Add your properties and units, or import them — the foundation everything else hangs off.
Add residents & tenancies
Record residents, placements and tenancies, and invite tenants to their own portal.
Track compliance & repairs
Certificates, inspections and repairs stay live and colour-coded, with SLAs running automatically.
Report with confidence
Pull regulator-ready reports in a click, with a full audit trail behind every number.
New
Give residents their own portal
Invite tenants to a simple, secure portal where they can report repairs on their own home and track progress — with no sign-up friction and nothing they shouldn’t see. Their reports drop straight into your repairs queue.
See it in a demoYour home
Flat 2, Bristol Terrace, Manchester
Property performance
One performance score for every property
Compliance, condition and risk rolled into a single score per property — so you can see what needs attention, evidence that your stock is in good shape, and watch it improve over time.
- A live score on every property, never out of date
- Drill into the metrics behind the number
- Track the trend quarter on quarter
Maple Court
Manchester · Supported · 24 units
Support provider performance
Hold every care & support provider to account
When you delegate repairs, support and compliance to care and support providers, you stay accountable for the outcomes. Residence360 scores each provider on the responsibilities you delegate — certificates, repairs and support delivery — into one live performance figure, so you can see who’s delivering and who needs a conversation.
- One performance score per provider, straight from the live data
- Scored only on the responsibilities you delegate to them
- Red / amber / green so problems surface instantly
- Evidence performance in contract and review meetings
Provider scorecard
This quarter- Crossroads Care Group100%CertsRepairsSupport
- Meadow Housing Support96%CertsRepairsSupport
- Northside Care88%CertsRepairsSupport
- Harbour Care Partnership81%CertsRepairsSupport
- Beacon Support Services70%CertsRepairsSupport
Illustrative example · scored only on delegated responsibilities
AINew · AI support-log analysis
Every support log, checked for quality
In Supported Exempt Accommodation your enhanced Housing Benefit rests on evidencing real care, support or supervision — and the support logs are that evidence. Residence360’s AI reads every finalised log against that standard and flags the ones that look thin, generic or administrative, so nothing weak slips through before a funding review does.
- Checks each log against the “care, support or supervision” bar
- Flags boilerplate, admin-only or too-brief entries
- Explains why — so your team can act in seconds
- Advisory only: a person makes every decision
AI log review
3 flaggedOnly an administrative note (rent reminder) — no care, support or supervision actually delivered.
Boilerplate phrasing that could apply to any resident on any day; little sign of specific support.
Specific support actions and the resident’s response, aligned to their assessed needs.
Illustrative example · advisory only — your team decides
Tenant journey
Sol Ford
- Sustained tenancy — 12 months
- Moved into employment
- Reduced anti-social behaviour
- Improved health and wellbeing
£4.20 : £1
SROI ratio
£128,400
Total social value
Social value
Prove the difference you make
Track each tenant’s journey — milestones like moving into work, sustaining a tenancy or reducing anti-social behaviour — and turn them into a measurable Social Return on Investment. The social value you create per £1 invested, ready to show your board, your funders and the regulator.
- Record outcomes against each resident
- Built-in SROI proxies and value calculation
- Headline social value and ratio, exportable
One platform, every module
Turn on what you need. It all shares the same data, security and audit trail.
Simple, per-unit pricing
You pay for the homes you manage — no per-seat charges, no surprises. Every module, the resident portal, and unlimited staff users are included.
- All modules included
- Unlimited staff users
- Resident self-service portal
- Care/support provider access
- Reporting & exports
- Onboarding support
Frequently asked questions
UK social and supported-housing providers — housing associations, registered providers, managing agents and the care/support providers who work alongside them. If you manage homes, residents and the compliance that comes with them, it's built for you.
Book a demo
See Residence360 with your own kind of stock. Tell us a little about your organisation and we’ll set up a walkthrough.